Essential Skills for Administrative & Secretarial Professional
This lesson is SkillsFuture Credit claimable.
About the Class
- Class Level: Intermediate
- Age Requirement: 22 to 60 years
What You'll Learn
equip new or existing administrative and secretarial professionals the techniques and various tools that will help them to manage daily office tasks and demands, prioritize, become proactive and work effectively and efficiently with bosses and colleages
Fee Includes
$595 includes teabreaks, lunches, workshop materials and certification of participation
Questions about this class?
Get help from knowledgeable expert.
- learn the changing role/responsibilities of their job and what to expect in a technology-driven environment
- identify their competencies to cope with the challenge of managing the office
- prepare a plan of action daily to manage their time and support senior executives effectively
- learn job ”tips” on managing change which will improve their efficiency and effectiveness
- learn knowledge on the job functions in different departments
- discover that their own approach to work affect job performance and satisfaction
- create effective methods of managing time and supporting their superiors effectively
- identify sensitive situations that could affect working relationships
- learn the layout of letters/email and how to prepare correspondences and minutes
- learn how to develop a creative and innovative system to create an effective office process, documentation and event planning
- understand how to be an effective team member while working with others
- take responsibility for their own success and development in their competencies to handle the challenge of multi-tasking
Terms and Conditions
·Cheques have to be made on or 7 days from the workshop date.
·Payment is non-refundable if cancellation occurs 14 days prior to workshop commencement.
·The organizer reserves the right to make any amendments and/or changes to the workshop, venue, facilitator and/ or module(s) if warranted by the circumstances beyond its control.
Frequently Asked Questions 
Have a question about LessonsGoWhere? We've collected all your questions and our answers into a convenient list here. If you have any questions, please don't hesitate to email us at info@lessonsgowhere.com.sg
Q: What's LessonsGoWhere?
A: LessonsGoWhere.com.sg (LGW) is Singapore's first online marketplace to list, discover and book in-person courses. You can shop, compare and review lessons on LGW, across areas like Baking, Cooking, Music, Fitness, Yoga and even Exotic lessons!
Q: Are the classes I find on LessonsGoWhere online lessons or are they conducted in real life?
A: All the classes you can find on LessonsGoWhere are lessons that are conducted in real life, by real people. We sincerely believe in the importance of the human touch and that we can build bonds and relationships through shared passions. Would you like to learn SCUBA diving through an online tutorial? We didn't think so.
Q: Who are the teachers in the classes available on LessonsGoWhere?
A: The classes on LessonsGoWhere are taught by professional trainers, instructors, chefs and coaches, as well as passionate individuals who want to share their experience and knowledge. LessonsGoWhere does not restrict lessons from freelancers or other qualified individuals. However, we are very strict on the quality of lessons and if we receive complaints regarding the quality of the lessons from our users, we will not hesitate to take action in removing the lessons and banning the lesson provider.
Q: What types of lessons are offered on LessonsGoWhere?
A: There are a wide range of lessons on various topics and areas of interest on LGW. The main categories right now are Baking, Cooking, Music, Sports, Art, Yoga and Exotic lessons. However, we are always looking out for more lessons to add to the marketplace. If there's a particular category of lessons you'd like to see, please don't hesitate to let us know at info@lessonsgowhere.com.sg
Q: Are the lessons real? Will I get scammed if I book classes on LGW?
A: The lessons are definitely real. All lessons are uploaded and checked by a team of hardworking elves (the founders of LGW) who work tirelessly and through late nights to ensure that the details are accurate. All lesson providers are also contracted with LGW to provide the lessons. We back our lessons up with a 100% Refund Policy. In the scenario that a lesson is cancelled, we GUARANTEE that we will refund you 100% of the fess paid. The security of our customers is our number 1 priority. If you have any queries on the lessons or the security of the website, do not hesitate to email us at info@lessonsgowhere.com.sg
Q: Why do I need to pay immediately?
A: We require that you pay for the lesson in full before you are issued an email confirmation of your booking for the lessons. There will be costs incurred by the instructor before the lesson commences, and your payment not only immediately confirms your booking, but will enable us to pay the lesson provider immediately!
Q: Why should I book and pay for my lessons on LessonsGoWhere.com.sg?
A: In cases of disagreement between you and the lesson provider, LGW will have a copy of your booking details logged with us and can also withhold payment from the lesson provider. Your booking details will be helpful should any disputes arise in terms of bookings and payments. Also, with the wide variety of lessons on LGW, you can immediate compare and choose your choice of classes at your convenience! You can also contribute to the community by reviewing the classes and lessons you've attended, earning you Reward Points, and also helping potential students make better choices and their reviews will benefit you too!
Q: What happens after I've made payment?
A: Once you've confirmed payment for the lessons of your choice, you will receive an email confirmation from us, letting you know the date, time and location of the lesson. On the day itself, simply present the email confirmation to the lesson provider and you will be able to attend the lesson!
Q: What happens if I cannot attend the lesson?
A: In the case that after you have booked your lesson, but are unable to attend, let us know immediately. Email us at info@lessonsgowhere.com.sg. We will try our best to transfer your booking to another time, or if you prefer, to a friend. While we cannot refund your payment if you are unable to attend, let us know and we will try out best to accommodate you!
Q: What if the lesson provider asks for more money when I arrive?
A: The pricing information for each lesson is clearly stated on each listing and will also note what is or is not included. If you encounter a lesson provider who asks for more money on top of the payment you have already made to us, please contact us immediately at info@lessonsgowhere.com.sg and we will try our best to rectify the situation.
Q: Do the fees include equipment and location rentals (if necessary)?
A: While some lesson providers will include equipment and facility bookings with the fee, others might not. Don't worry though, the pricing information is clearly stated on each listing and will also note what is or is not included. If you are still in doubt after checking the listing, you can email us at info@lessonsgowhere.com.sg and we will clarify the issue for you.
Q: What happens if I pay for a lesson and the lesson provider cancels or doesn't respond?
A: Don't worry! If the lesson is cancelled or if you are unable to get a response from the lesson provider, email us at info@lessonsgowhere.com.sg and we will refund you 100% of the fees you paid.
Q: My friend/girlfriend/boyfriend/family member wishes to attend the lesson as well, can I book for them too?
A: Yes! Learning is always an experience best shared. It's also a great activity to bond over! If you have others who are interested in attending the lesson as well, simply book the appropriate number of slots for the lesson and they can accompany you. Book fast though! Most lessons only have a limited number of slots available and if you aren't fast enough, you might not be able to secure the slots for them!
Q: Should I leave a review after I've attended the lesson?
A: Definitely! Not only do other students benefit from your review of the lesson, you will also receive Reward Points for your review! You can use those Reward Points as a discount off your future lessons too! Everyone benefits!
Q: Are the reviews posted on LGW true?
A: Each review posted on LGW will be monitored by our administration team. We try our best to create a helpful and engaging community and we do not like foul language, sexual themes, trolls or spammers. But yes, all reviews are unedited by us and are the opinions of the reviewer.
Q: Are you Baking and Cooking courses Halal certified?
A: Halal certification is a type of certification given only to restaurants. Most of our classes use pork free ingredients. For more information, please get in touch with us to find out more!
Found the answer to your questions? Book your lesson now!
With effect from 19 May 2017, TPs who offer SFC-eligible courses would be required to collect nett fees from individuals, after deducting the SFC claim amount. Individuals who opted to use their SFC are required to submit their SFC claim under the pay-to-TP mode (except for Massive Open Online Courses (MOOC) offered by foreign MOOC TPs). SSG will disburse SFC payments directly to TPs after the claim has been approved.
Instructor
Tina Quah Mcdowell, has been a trainer and consultant for the past 22 years. With a background inBusiness Management & Marketing., she also obtains Advanced Certification in WSQ Framework by the Singapore Workforce Development Agency and Industry Training & Development from Uk. She is a certified instructor by DDI USA in Interaction Management & Targeted Selection andin Occupational Testing & Profiling by Saville & Holdsworth Ltd Uk.She has helped hundreds of people to realize their potential as employees for their organizations. By making her programmes highly participative, she instills a certain flavor of excitement in participants to improve at their jobs. In 1997 she inspired a group of people in Union Carbide to win the Chairman’s award for winning behaviors, productivity and costs saving. Numerous other clients have been quite surprised at the positive impact she has on participants and as such, there has been a noticeable improvement after her workshops. As a result she is quite popular among clients and participants alike.
Her experience includes working with front-line staff on understanding the various customer service approach/strategy of managing difficult and irate customers over thetelephone and counter. She also works with senior executives on identifying strategy to enhance the working environment and create a culture of service excellence.
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